SmartDR

Welcome to Sound’s customer feedback and suggestions site! We love hearing from our customers. If you have suggestions for how we can improve our product, please share them with us here. While we can’t respond to every suggestion, our product team regularly reviews the all of ideas submitted.

How it works:

  • Use the search field below to see if your suggestion is already listed, and click the vote button
  • If you have a suggestion that’s not listed yet, go ahead submit your own

Please try to explain why this suggestion would benefit your practice, so that other users (and our product team) can better understand why the feature is important to you.

Thanks for joining our community and helping improve SmartDR. We’re happy you’re here!

SmartDR

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  1. I would like to be able to hover over an item and get a preview of what that icon does

    1 vote

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  2. The automatic panel time-out after ten minutes without an exposure is increasingly problematic - sometimes it takes more than ten minutes for a horse to settle or to set up for an exposure, and there doesn't appear to be a way to extend the ten minute time until it's already expired and the panel has disconnected. It would be great if we could either extend the time before it expires, or (even better) opt out of this feature entirely.

    1 vote

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  3. A quick access guide to troubleshooting the more common errors that come up on smart DR to avoid holding for support while clients are waiting for us to get images.

    1 vote

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  4. Please show the zoom percentage during image review. It is helpful to see and note the percentage of zoom applied or, be able to apply a certain amount of zoom for comparison.

    1 vote

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  5. I'd like to be able to preview any changes I am making to the image processing. Currently I have to make changes, hit apply and then see how they look. If I don't know what they were set to before I moved the slider(s), I can't return to what was set previously either.

    1 vote

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  6. As an IT professional, I would like the ability to update the SmartDR application in an offline format. I have my acquisition station in a private network that does not have internet access and would like to be able to keep the software up to date. This allows IT control over when the update is pushed based on peak usage and/or any internal training and notification deemed necessary.

    1 vote

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  7. The error messages at the DR acquisition station have been ignored by my staff for 6 weeks (for a problem with my PACS that I am aware of.) We do approx 70 X-rays a month, so this is approx 100 times this was ignored by veterinarians and support staff. It is unacceptable that this unit doesn't send logs or notifications to an administrator for status reports, but especially for errors. It looks like I'm not the only one that has brought this up. This is critical equipment and best practices are being ignored in this area.

    2 votes

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  8. Currently after 10 idle minutes in acquisition screen, the panel will go to sleep, requiring user input to wake it up. Being able to extend this timer would help clinics that regularly go over time when setting up the patient.

    11 votes

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  9. Submitted on behalf of South Rowan Animal Hospital. When a patient is incorrectly deleted or the software autodeletes patients you do not want cleared, it would be helpful to be able to recover them from backups or other methods without losing new data.

    1 vote

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  10. We use Cornerstone in our practice. Antech Labs upload automatically. We would like the same option for x-rays.

    1 vote

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  11. Have the Species in the SOUND DR programs more closely resemble the acceptable species in Antech Imaging Services. Currently, if there's a discrepancy with the species between platforms, AIS will reject the images until the location contacts them with more details. For example, SOUND calls a Ferret a "Small mammal (species)/Ferret (breed)" since the species was not be recognized by AIS (as is the case for the ferret), it denied the storage request.

    1 vote

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  12. Eliminate the age & month blanks for patient age entry--possibly only have the calendar option, or enter the exact birthdate (dd/mm/yy)...this is SUCH a major issue to correct when the exact birthday it needed for submitting images to OFA and PennHIP, and everyone is so tempted to use the quick age blanks (years & months). Despite trying to train each employee to enter it through the calendar, we spend a ton of time calling Sound to have the birthdate corrected in AIS and eFilm and it is so time consuming. Please, please change the age entry feature to something more…

    1 vote

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  13. We are an exotics practice and have many patients we enter the weight in grams. This has become an issue with being able to have our Avimark charges enter in our patients through the worklist.

    2 votes

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  14. Currently when a vet/tech is selected, the names are hidden once the dropdown closes.

    3 votes

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  15. We have trouble with the image settings for pregnant dogs. We do not get alot of detail - if we could have a protocol that sets the contrast higher automatically instead of doing it manually every time.

    2 votes

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  16. Is there a way to customize the reject reasons to fit our provincial laws? And also add notes to the reason's if needed.

    1 vote

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  17. Can there be a "Hands free" vs. "manual restraint" tab along with the doctor/tech tab?

    1 vote

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  18. Please add an option to disable the new feature where the panel times out after 10 minutes and requires refresh. We cannot let go of a dog on the x-ray table to refresh the system. This has become a very big impediment to our x-rays with anxious patients.

    5 votes

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  19. Dark Theme please!

    1 vote

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  20. As per "Angle Compare Tool"; integral to laminitis diagnosis. Being able to measure angles and show them to owners/farriers while on farm would be so valuable. For an example, please see as depicted at thelaminitissite.org/feet.html
    All angles would not have to be done at same time on same view, could measure angle, copy; then measure others

    1 vote

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