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SmartRLT

Welcome to Sound’s customer feedback and suggestions site! We love hearing from our customers. If you have suggestions for how we can improve our product, please share them with us here. While we can’t respond to every suggestion, our product team regularly reviews the all of ideas submitted.

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SmartRLT

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23 results found

  1. Add ability to select specific schedule for treatment rather than having to do a set regular schedule on specific days

    unable to select specific treatment days on calendar because only allows for set schedule. Could also be useful to just move days once set schedule is allowed.

    1 vote

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    under review  ·  bryan.stephens responded

    Suggestion noted. We are planning some more robust calendar operations in future releases.

    As an aside, the main reason for the pre-set prescription (e.g. Tues & Thurs for 6 treatments) is the customer-facing aspect: conveying the message that this is not a magic wand, but rather something that requires consistent follow-up.

  2. allow one way sync to google and IOS calendars

    1 vote

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    under review  ·  bryan.stephens responded

    Need to better understand what is to be considered “truth” (do changes in one place sync other places) as well as how many different calendars we are “sharing” with (doctor, horse owner, practice).

  3. Automatic Backup of Treatment Calendar

    End users need the ability to back up their treatment calendar in the event they need a loaner system. Currently, the calendar lives only on the local system, and is lost when a system is sent in for repair. The database backup can happen either to a local external storage device, or to a cloud based storage.

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    under review  ·  bryan.stephens responded

    Treatment database can be transferred (and there are instructions in a KnowledgeBase article that Tech Support has access to). But the database can not be “merged”. It is an over-write.

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